It has been determined that these Formal Complaints relate to Managing Expectations, the Quality and Quantity of Services delivered or not delivered, and the Professional and Ethical Behaviour of Respondent.
The Ombudsman Service has identified that in these Formal Complaints the Consumers are the Coachees/Mentees of the Respondent; and that the Respondent has sub-contracted two elements of his contract to a Private Commercial Training Organisation (who has had one of the sub-contracted elements accredited by a Coaching Professional Body.
When the Respondent received an email from one of the Complainants in relation to progressing the contract, he responded and asked the Complainant no longer contact him, but contact his solicitor instead.
Informally sub-contracting part of a contract without the clarity of who is responsible for the support and complaints of the Complainants.
The Respondent appears as a Director on the Private Commercial Training Organisation’s website, but not on UK Companies House as a registered Officer of the company.