• Reference: 0005
• Reason: Non-delivery of services
  .
• Date Lodged: 9th May 2020
• Complainant: Mr MS
• Respondent: company outside the remit of the coaching and mentoring industry
  .
• Outcome (note 1):
  • Closed
•  Date (note 3):
  • Outcome Issued: N/A
  • Closed: 12th May 2020
  • Withdrawn: N/A
• A, R, S (note 2):
  • Complainant: N/A
  •  Respondent: N/A
  • Third-Party: N/A
    .
• Dates that Actions, Recommendations, and/or Sanctions Lifted (note 3):
  This complaint was closed with agreement from the Complainant, as the Respondent company is outside the remit of the coaching and mentoring industry. 
  • Complainant:
  • Respondent:
  • Third-Party:

.

.

NOTES:

1. Outcome could be one of the following:
   • Rejected
   • Resolved through facilitation
   • Resolved through discussion
   • Resolved through information shared
   • Resolved through information shared during the discussion or hearing
   • Upheld.
2. A, R, S
   • (A) = Actions
   • (R) = Recommendations
   • (S) = Sanctions
3. The Ombudsman Service recognises that when Actions, Recommendations, and/or Sanctions are Lifted; that the grievances, disputes, and/or complaint has been resolved.