Raising a Formal Complaint:

All fields are required unless otherwise stated.

Your first name:
Your last name:

Your email address:
Your email address will only be used to contact you in relation to your Formal Complaint.

RESPONDENT:

Please confirm your relationship with the respondent (Client, Student of a Training Organisation, or Member of a Professional Body)

Respondent name:

Respondent contact email address:

How long have you been a consumer (client, student, or member) of the Respondent? (in years and months):

Please explain what due-diligence you did when you selected your Respondent?

Is this the first time you have raised a Formal Complaint against the Respondent?

REASON FOR YOUR FORMAL COMPLAINT:
Please enter the relevant clause or clauses from the Unified Code of Industry Ethics and/or the competency or competencies from the Unified Coaching and Mentoring Industry Core Competencies.

Unified Code of Industry Ethics:

Unified Coaching and Mentoring Industry Core Competencies:

ADDITIONAL INFORMATION:

Have you raised this formal complaint as a request for facilitation or complaint with the Respondent?:

Have you raised this formal complaint as a request for facilitation or complaint with a Professional Body?:

Is this dispute, grievance, or complaint subject to Court Proceedings?:

If you have answered 'yes' to one or more of the questions above, please provide (1) the status of your proceedings and (2) where applicable, the outcome.

FULL DETAILS
Please provide full details of how this complaint came about. Explain the event, the actions, the communication, and all relevant information.

Event:

Actions (of both yourself and the Respondent):

Communication (of both yourself and the Respondent):

Please enter any further information relevant to your Complaint:

By submitting this form, you confirm that you give authority for the information submitted on this form and any further information provided to support your Formal Complaint to be stored and processed in the Ombudsman Service Register of Complaints, Outcomes, and Sanctions.

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Currently all information provided by and correspondence with the IRCM is in English.