The Ombudsman Service exists for two main reasons.
The first is to provide each consumer (client, student, member of a Professional Body) with an independent authority to address disputes and complaints in line with current consumer policy.
The second is to identify systemic failings. The systemic failings are identified through the use of the International Regulator of Coaching and Mentoring CIC’s remit to, through the International Regulator of Coaching and Mentoring CIC’s Steering Committees, work with all organisations and individuals in the industry to clarify definitions, standards, ethics, competencies, etc. to the benefit of the consumer. Where the Ombudsman Service identifies an injustice, it works with all relevant parties/bodies to put this right with an emphasis on fairness and transparency.
As found under the Ombudsman Service, “Defining a Request for Facilitation or Formal Complaint”, a single investigation may incorporate more than one grievance, dispute, or complaints about the same topic. An example of this is found in reference 0006, 0007, 0008, and 0009.