The Ombudsman Service for the Coaching and Mentoring Industry consumers, is a free and easy to use service that provides each consumer with an independent authority to address grievances, disputes, and/or complaints (referred to as grievances throughout the Ombudsman Service) in line with current consumer policy.  The Ombudsman Service resolves grievances impartially and fairly.

dispute resolution
that’s fair and impartial!

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Ombudsman Service Policy

The Ombudsman Service Policy is listed in alphabetical order.  This does not represent a priority of order.

Each Complainant, Respondent, and Third Party is required to read through the full details of the Ombudsman Service Policy and Procedure.

click here to read the full details

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Resolution

Ombudsman Service Procedure

  • Step 1: Resolution through Facilitation and Discussion

  • Step 2: Formal Complaint

  • Step 3: Outcomes and Sanctions

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© 2020 International Regulator of Coaching and Mentoring CIC. All Rights Reserved
Version 4: August 2020

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To ensure that you receive all emails from the Ombudsman Service we request that you ensure that @IRCM-CIC.org is added to your whitelist.  If you do not receive an automated response or a response, please check your spam folder. Thank you.

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Register of Complaints, Outcomes; and Actions, Recommendations, and Sanctions
Ombudsman Service Decisions and related Case Studies

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Currently all information provided by and correspondence with the IRCM is in English.