What can the IRCM, as the Coaching and Mentoring Industry Ombudsman, do you for?
- The Ombudsman service is free of charge.
For this reason, this service is accessible to all consumers who cannot afford to pursue their disputes or complaints through the courts. - The Ombudsman is committed to both achieving redress for the consumer, as well as working with the Professional Bodies and Training Organisations to identify systemic failings.
- A single investigation may be incorporated into multiple disputes/complaints about the same topic.
This avoids duplication and excessive cost, as well identifying systemic failings. - The dispute/complaint will be progressed where it is not already the subject of court proceedings.
- Ombudsman are neutral and independent arbiters and are not advocates nor consumer champions.
- The Ombudsman recommends that the consumer raises their dispute/complaint with the relevant Coach, Mentor, Training Organisation, Professional Body or Commercial Organisation.
- The first step of any dispute or complaint is to facilitate a resolution, by working with the consumer and the individual/organisation, without resorting to a formal investigation.
- Where a resolution is not found through facilitation, the consumer may progress to formal complaint where a formal investigation will be undertaken.
- Where the Ombudsman identifies an injustice, working with all relevant parties/bodies, they seek to put this right.
click here to access the Ombudsman Service