The Ombudsman Service encourages the resolution of grievances, disputes, or complaints relating to a Coaches, Mentors, Support Groups, Formal Education Bodies, Private Commercial Training Organisations, or Professional Bodies professional conduct, by using direct means. Therefore, Complainants should first approach the Respondent about their grievance and if achievable, negotiate a satisfactory resolution.
Although, if requested by either the Complainant and/or the Respondent, the Ombudsman Service can act as facilitator during this stage. The Ombudsman Service requests that the relevant party – Complainant or Respondent – completes the Request for Facilitation Form.
Although the Ombudsman Service states that a single investigation may be incorporated into multiple disputes/complaints about the same topic, where a Request for Facilitation is received; it will be maintained as a single investigation.
The Ombudsman Service does not accept any responsibility for expenses related to or incurred through any grievance, dispute or complaint.