Consumers Ombudsman Service

The IRCM recognises that consumers are:
  • clients of coaches and/or mentors
  • students of Formal Education Bodies (universities, colleges, schools)
  • students of Private Commercial Training Organisations
  • members of one or more Support Groups
  • members of one or more Professional Bodies
  • coaches, who can be a client, a student, a member of one or more Support Groups, or a member of one of more Professional Bodies
  • mentors, who can be a client, a student, a member of one or more Support Groups, or a member of one of more Professional Bodies
  • owners of an organisation within the coaching and mentoring industry i.e. coach and/or mentor private commercial training organisation
  • a member of staff of an organisation within the coaching and mentoring industry i.e. coach and/or mentor private commercial training organisation

A commercial organisation may be an organisation that supports the coaching and mentoring industry; is not within the coaching and mentoring industry and therefore the IRCM’s Ombudsman Service does not represent the Commercial Organisations.  Where the consumer wishes to raise a complaint against one of the Commercial Organisations, we request that the complaint is raised through the relevant Ombudsman.

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