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Consumer Support

The IRCM CIC provides each Consumer with the following support:

The IRCM CIC is the only independent government-approved Regulator for Coaches and Mentors.

Therefore, the IRCM is unable to establish their level of competence or accreditation/credential or qualification of those Coaches and Mentors who are not REGISTERED on the IRCM CIC’s Coaches and Mentors Directory.

The IRCM CIC’s Coaches and Mentors Directory encourages each Coach and/or Mentor to complete their full details including their competence through accreditation/credential with an IRCM REGISTERED or ACCREDITED Professional Body, qualification through an IRCM REGISTERED Education Body/Organisation and all other relevant information.

All Coaches and/or Mentors REGISTERED on an IRCM CIC’s Coaches and Mentors Directory have agreed to abide by the industry recognised Codes of Conduct and recognise the industry Ombudsman Service.

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The IRCM CIC is the only independent government-approved Regulator for coaching and/or mentoring Education.

Therefore, the IRCM CIC are unable to validate their level of quality, competence, or training for those Formal Education Bodies or Private Commercial Training Organisations or Coaches and/or Mentors who provide training, who have not REGISTERED on the IRCM CIC’s Education Directory.

  • Formal Education Body
    These are Universities, Colleges, Schools; whose authority for the course and/or workshop comes from the countries Government Education Department/System.
    The IRCM encourages all Formal Education Bodies to REGISTER; has agreed to abide by the industry recognised Codes of Conduct and recognise the industry Ombudsman Service, and ensures that these are included in their training material.
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  • Private Commercial Training Organisations
    There are training companies that do not come under the countries Government Education Department/System.
    The IRCM encourages all Private Commercial Training Organisations to REGISTER; has agreed to abide by the industry recognised Codes of Conduct and recognise the industry Ombudsman Service, and ensures that these are included in their training material.
    For additional validation, the Private Commercial Training Organisations may gain an independent verification through accreditation/credentialing by one or more IRCM REGISTERED or ACCREDITED Professional Bodies.
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  • Coaches and/or Mentors who provide training
    There are coaches and/or mentors who may provide training to their clients, who are recognised as Private Commercial Training Organisations that do not come under the countries Government Education Department/System.
    The IRCM encourages all Coaches and/or Mentors who provide training as Private Commercial Training Organisations to REGISTER; has agreed to abide by the industry recognised Codes of Conduct and recognise the industry Ombudsman Service, and ensures that these are included in their training material.
    For additional validation, the Coaches and/or Mentors who provide training as Private Commercial Training Organisations may gain an independent verification through accreditation/credentialing by one or more IRCM REGISTERED or ACCREDITED Professional Bodies.
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The IRCM CIC’s Education Directory gives you the opportunity to verify the transparency of all Education Bodies/Organisations by understanding:

  • the Legal Entity structure of the training body/organisation.
  • the structure of the training and the qualifications.
  • who has provided the competence and qualification of the course creator, course material, and each member of the faculty.
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The IRCM CIC’s Education Directory encourages each Education Body/Training Organisation to complete their full details including their competence and all other relevant information.

All Education Bodies/Organisations REGISTERED on the IRCM’s Education Directory have agreed to abide by the industry recognised Codes of Conduct and recognise the industry Ombudsman Service.

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The IRCM CIC is the only independent government-approved Regulator for Professional Bodies.

Therefore, for those Professional Bodies who have not REGISTERED with or gained ACCREDITATION from the IRCM CIC, we are unable to validate their level of quality, competence, or support they provide to their members (coaches, mentors, and private commercial training organisations).

The IRCM CIC’s Professional Bodies Directory gives you the opportunity to verify the transparency and openness of the Professional Bodies and its members:

  • Does Coach and/or Mentor have the right level of competence and qualification to support you in your own personal and professional growth and development?
  • Has the Private Commercial Training Organisation subjected their organisation, course(s) and/or workshop(s), and faculty members to an independent verification which includes the requirements defined to train individuals in the coaching and mentoring industry?

Each member (Coach, Mentor, or Private Commercial Training Organisation) should be listed on a publicly available Directory provided by the Professional Body, giving you the opportunity to verify the competence and qualification of each Coach and/or Mentor, or the quality of each training course.

Each member (Coach, Mentor, or Private Commercial Training Organisation) should be listed on the IRCM CIC’s Coach and Mentor or Education Directory, giving you the opportunity to verify the agreement to abide by the IRCM’s Codes of Conduct.

All currently REGISTERED and ACCREDITED Professional Bodies on the IRCM Professional Body Directory have agreed to abide by the industry recognised Codes of Conduct and recognise the industry Ombudsman Service.

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The IRCM is the only independent government-approved Regulator for Coaching and/or Mentoring, and encourages all organisations who employ (directly as staff or through contract) to REGISTER and demonstrate their commitment to the excellence of the coaching and mentoring industry.

All Commercial Organisations that are REGISTERED on the IRCM CIC Commercial Organisations Directory have agreed to abide by their own industry Codes of Conduct and incorporate into their business practices, the coaching and mentoring industry recognised Codes of Conduct and recognise the coaching and mentoring industry Ombudsman Service.

All non-industry related Commercial Organisations that are REGISTERED on the IRCM CIC Commercial Organisations Directory have agreed to employ (directly as staff or through contract) Coaches and/or Mentors who are REGISTERED on the IRCM CIC’s Coaches and Mentors Directory.

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The Ombudsman Service is where each consumer can request support from an independent authority to address disputes and complaints in line with current consumer policy.

The IRCM CIC recognises that consumers are clients, students, members of Professional Bodies; as well as coaches, mentors, or owners/members of staff of organisations within the coaching and mentoring industry.

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The Star Rating System is where each consumer can provide a star rating (1 – 5) and detailed feedback about your coach, mentor, coach and mentor, formal education body, private commercial training organisation, professional body, and/or any individual/organisation working in or representing the coaching and mentoring industry.

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click here to Register your issue(s) with the Coaching and/or Mentoring Industry

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All fields are mandatory.
  • Your email address will only be used to contact you in relation to your message.
  • Please confirm your email address.
  • If you were introduced to the IRCM by a person, please enter their name. If not, please provide the details as to how you found the IRCM.
    Thank you.

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There may be the situation where organisations and individuals use the IRCM’s logo without approval or incorrectly.

We recommend that you confirm the details on the relevant IRCM Directory prior to starting your due-diligence and contracting for the service.

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Currently all information provided by and correspondence with the IRCM is in English.