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As a consumer how do I do my due diligence?

Introduction

The IRCM CIC’s remit is to ensure that the consumers benefit from the services and products available in the coaching and mentoring industry.  To achieve this, the IRCM CIC partners with all genuine coaches, mentors, education/training, and coaching/mentoring organisations to raise the professionalism of the coaching and mentoring industry.

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As part of your Due-Diligence, the following is recommended:

As a client wishing to benefit from the services of a coach and/or mentor, we recommend that you check their professional status by:

  • using the preferred option of being able to verify the coaches and/or mentors competence through:
    • their REGISTRATION on the IRCM CIC’s  Coaches and/or Mentors Directory,  and
    • independent verification of their coaching and/or mentoring through being awarded an accreditation/credential from one or more IRCM CIC Registered or Accredited Professional Bodies (this detail will be found on their IRCM CIC Directory entry and can then be confirmed on the IRCM CIC Registered or Accredited Professional Bodies own Directory of Coaches and/or Mentors).
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  • where their competence cannot be verified, the Consumer may select to verify the coaches and/or mentors accreditation/credential through the verification of their coaching and/or mentoring awarded from one or more IRCM CIC Registered or Accredited Professional Bodies.  This detail will not be found on the IRCM CIC’s Directory but may be found on the IRCM CIC Registered or Accredited Professional Bodies own Directory of Coaches and/or Mentors.  The IRCM CIC recommends that the Consumer should only select a coach and/or mentor accredited/credentialed by Professional Bodies that are IRCM CIC REGISTERED/ACCREDITED.
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  • where their competence and accreditation/credential cannot be verified, the Consumer may select to verify the coaches and/or mentors qualification (training):
    • through a training course with a Formal Education Body who has an IRCM CIC Registered status, or
    • through a training course with a Private Commercial Training Company who has an IRCM CIC Registered status and which has gained an independent accreditation/credential with an IRCM CIC Registered or Accredited Professional Body.
    • This detail will not be found on the IRCM CIC’s Directory.  The IRCM CIC recommends that the Consumer should only select a coach and/or mentor trained by a Formal Education Body or Private Commercial Training Organisation that is IRCM CIC REGISTERED/ACCREDITED, as this will confirm that all the industry recognised minimum requirement of Core Competency has been included in the course details.
    • It is difficult to verify whether the coach and/or mentor has been trained at the right level.  The IRCM CIC recommends that the Consumer only selects a coach and/or mentor who has been trained on an in-depth detailed training course; but that a number of short courses and/or workshops may also provide the right level of training.
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  • researching the coach/mentors background and coaching and/or mentoring experience.
    This is extremely important if the Consumer is searching for a mentor.  The mentors background and personally gained experience is an important element in their mentoring.
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  • following up references and/or testimonials provided.
    Although often it is only the positive references and/or testimonials that will be provided, it is important to follow them up and ask the individual about their experience.  What worked, what went well, were there any challenges, what didn’t work, and how successful they were at achieving their goal with this level of support.
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  • confirming that the coach and/or mentor abides by the IRCM CIC’s Codes of Conduct and recognises the IRCM CIC’s Ombudsman Service.
    If the coach and/or mentor is REGISTERED on the IRCM CIC’s Directory, they will have agreed to abide by the IRCM CIC’s Codes of Conduct, Disciplinary Procedures, and recognise the industry Ombudsman Service.  It is beneficial though for the Consumer to ask the question as it does confirm that, for coaches and/or mentors who have been registered for a longer period of time, that they are still up to date with the Codes of Conduct, etc. and are abiding by them.  Where the coach and/or mentor is not REGISTERED on the IRCM CIC’s they may not be aware of the industry recognised Standards and Ethics, etc.
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If the coach and/or mentor has selected not to REGISTER with the IRCM CIC, has not agreed to abide by the industry recognised Codes of Conduct, and has not agreed to recognise the industry Ombudsman Service, your experience may result in inadequate or ineffective coaching or mentoring.

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As a student wishing to train on a course and/or workshop with a Formal Education Body (University, College, School), we recommend that you check their competence and quality by:

  • focusing both on the course/workshop and the Formal Education Body
    Whereas a specific Formal Education Body may have a fabulous reputation, it may not have the same level of reputation for the actual training and qualification of an individual course/workshop.  Therefore, it is as important, if not more so, to focus on the quality and competence of the actual course, training material and faculty; as it is on the reputation of the Formal Education Body.
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  • competence is determined by verifying the creators/authors
    • competence is also verified through the course material and methods used to assess your final qualification.
    • research the course/workshop creators/authors background, competence, and coaching and/or mentoring experience.
      There are many courses/workshops available that do not meet the minimum standards required for training therefore, it is important to be fully aware of the creators/authors competence to write a coaching and/or mentoring training course.
    • is the course/workshops creator(s)/author(s) REGISTERED on the IRCM’s Coaches and Mentors Directory, and accredited/credentialed by one or more IRCM REGISTERED or ACCREDITED Professional Bodies (more information defined above under ‘As a Client selecting your Coach and/or Mentor’).
    • does the course include all the industry recognised Standards, Ethics, and Core Competencies?
    • does the workshop include all the industry recognised Standards, Ethics, and Core Competencies, or is it specifically focused on one or a small number of Standards, Ethics, and/or Core Competencies?
    • does the course and/or workshop include a reference to the industry Ombudsman Service?
    • there are a number of methods that can be used to assess your final qualification, and it is important that you understand how you will be assessed for your qualification.
      For workshops, if the assessment is based on attendance and not on a qualification, this may not be a requirement; but it is important for you to know that you will not be gaining a qualification and may only receive a certificate of attendance.
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  • Quality is verified through the faculty (tutors/trainers/teachers) used to train the students.  The faculty may or may not include the creator(s)/author(s).
    • is each member of the faculty REGISTERED on the IRCM’s Coaches and Mentors Directory, and accredited/credentialed by one or more IRCM REGISTERED or ACCREDITED Professional Bodies (more information defined above under ‘As a Client selecting your Coach and/or Mentor’).
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  • Validation is determined by the Formal Education Bodies REGISTRATION on the IRCM CIC’s Education Directory, and
    • the Formal Education Body has included the course/workshop in the REGISTRATION on the IRCM CIC’s Education Directory, and
    • the Formal Education Body is included in the countries Government Education Department.
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  • specifically for Mentoring courses/workshops, it is important to know the creator/author/faculty background and experience.
    This is extremely important if the Consumer is searching for a mentoring course/workshop as the mentor’s background and personally gained experience is an important element in their training.
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  • should you have a recourse to use it, understanding the Formal Education Body’s Complaints process.
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  • asking how many students have applied for the course/workshop and how many have qualified.
    This is important as the Formal Education Body may have a large number of students registered for one or more courses/workshops; but the key is to know how many have qualified and are practicing.
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  • following up references and/or testimonials provided.
    Although often it is only the positive references and/or testimonials that will be provided, it is important to follow them up and ask the previous student about their experience.  
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  • confirming that the relevant department in the Formal Education Body, creator/author, and faculty all abide by the IRCM CIC’s Codes of Conduct and recognises the IRCM CIC’s Ombudsman Service.
    If the Formal Education Body, creator/author, and faculty are all REGISTERED on the IRCM CIC’s Education and Coaches/Mentors Directories, they will have agreed to abide by the IRCM CIC’s Codes of Conduct, Disciplinary Procedures, and recognise the industry Ombudsman Service.  It is beneficial though for the Consumer to ask the question as it does confirm that, for Formal Education Body, creator/author, and faculty who have been registered for a longer period of time, that they are still up to date with the Codes of Conduct, etc. and are abiding by them.  Where the Formal Education Body, creator/author, and/or faculty is not REGISTERED on the IRCM CIC’s they may not be aware of the industry recognised Standards and Ethics, etc.
    .

If the Formal Education Body has selected not to REGISTER with the IRCM CIC, has not agreed to abide by the industry recognised Codes of Conduct, and has not agreed to recognise the industry Ombudsman Service, your training and experience may result in inadequate or ineffective training and qualification.

As a student wishing to train on a course and/or workshop with a Private Commercial Training Organisation, we recommend that you check their competence and quality by:

  • focusing both on the course/workshop and the Private Commercial Training Organisation
    Whereas a specific Private Commercial Training Organisation may have a fabulous reputation, it may not have the same level of reputation for the actual training and qualification of an individual course/workshop.  Therefore, it is as important, if not more so, to focus on the quality and competence of the actual course, training material and faculty; as it is on the reputation of the Private Commercial Training Organisation.
    .
  • competence is determined by verifying the creators/authors
    • competence is also verified through the course material and methods used to assess your final qualification.
    • research the course/workshop creators/authors background, competence, and coaching and/or mentoring experience.
      There are many courses/workshops available that do not meet the minimum standards required for training therefore, it is important to be fully aware of the creators/authors competence to write a coaching and/or mentoring training course.
    • is the course/workshops creator(s)/author(s) REGISTERED on the IRCM’s Coaches and Mentors Directory, and accredited/credentialed by one or more IRCM REGISTERED or ACCREDITED Professional Bodies (more information defined above under ‘As a Client selecting your Coach and/or Mentor’).
    • does the course include all the industry recognised Standards, Ethics, and Core Competencies?
    • does the workshop include all the industry recognised Standards, Ethics, and Core Competencies, or is it specifically focused on one or a small number of Standards, Ethics, and/or Core Competencies?
    • does the course and/or workshop include a reference to the industry Ombudsman Service?
    • there are a number of methods that can be used to assess your final qualification, and it is important that you understand how you will be assessed for your qualification.
      For workshops, if the assessment is based on attendance and not on a qualification, this may not be a requirement; but it is important for you to know that you will not be gaining a qualification and may only receive a certificate of attendance.
  • Quality is verified through the faculty (tutors/trainers/teachers) used to train the students.  The faculty may or may not include the creator(s)/author(s).
    • is each member of the faculty REGISTERED on the IRCM’s Coaches and Mentors Directory, and accredited/credentialed by one or more IRCM REGISTERED or ACCREDITED Professional Bodies (more information defined above under ‘As a Client selecting your Coach and/or Mentor’).
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  • Validation is determined by the Private Commercial Training Organisation REGISTRATION on the IRCM CIC’s Education Directory, and
    • the Private Commercial Training Organisation has included the course/workshop in the REGISTRATION on the IRCM CIC’s Education Directory, and
    • the Private Commercial Training Organisation is accredited/credentialed by one or more IRCM REGISTERED or ACCREDITED Professional Bodies, and
    • each course/workshop is included in the IRCM REGISTERED or ACCREDITED Professional Bodies accreditation/credentialing process.
  • specifically for Mentoring courses/workshops, it is important to know the creator/author/faculty background and experience.
    This is extremely important if the Consumer is searching for a mentoring course/workshop as the mentor’s background and personally gained experience is an important element in their training.
    .
  • understanding the Legal Entity structure of the Private Commercial Training Organisation.
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  • should you have a recourse to use it, understanding the Private Commercial Training Organisation’s Complaints process.
    .
  • asking how many students have applied for the course/workshop and how many have qualified.
    This is important as the Private Commercial Training Organisation may have a large number of students registered for one or more courses/workshops; but the key is to know how many have qualified and are practicing.
    .
  • requesting competence and qualification of the course/workshop creator/author and all faculty members.
    .
  • following up references and/or testimonials provided.
    Although often it is only the positive references and/or testimonials that will be provided, it is important to follow them up and ask the previous student about their experience.  
    .
  • confirming that the Private Commercial Training Organisation, creator/author, and faculty all abide by the IRCM CIC’s Codes of Conduct and recognises the IRCM CIC’s Ombudsman Service.
    If the Private Commercial Training Organisation, creator/author, and faculty are all REGISTERED on the IRCM CIC’s Education and Coaches/Mentors Directories, they will have agreed to abide by the IRCM CIC’s Codes of Conduct, Disciplinary Procedures, and recognise the industry Ombudsman Service.  It is beneficial though for the Consumer to ask the question as it does confirm that, for Private Commercial Training Organisation, creator/author, and faculty who have been registered for a longer period of time, that they are still up to date with the Codes of Conduct, etc. and are abiding by them.  Where the Private Commercial Training Organisation, creator/author, and/or faculty is not REGISTERED on the IRCM CIC’s they may not be aware of the industry recognised Standards and Ethics, etc.
    .

If the Private Commercial Training Organisation has selected not to REGISTER with the IRCM CIC, has not agreed to abide by the industry recognised Codes of Conduct, and has not agreed to recognise the industry Ombudsman Service, your training and experience may result in inadequate or ineffective training and qualification.

Coaches and/or Mentors may select to run training courses/workshops for their clients.  These clients are then recognised as two types of consumers – the first is a coaching and/or mentoring client and the second is as a student.
Coaches and/or Mentors who run training courses/workshops for students who are not clients, the due diligence is found above under ‘As a STUDENT selecting your Coach and/or Mentor Training through a Private Commercial Training Organisation’. 

Coaches and/or Mentors who select to run training courses/workshops for their clients are recognised as Private Commercial Training Organisations.  Therefore, the due diligence is based on the due diligence for Private Commercial Training Organisations. 

As a client on a course and/or workshop with a Coach and/or Mentor, we recommend that you check their competence and quality by:

  • focusing both on the course/workshop and the Coach and/or Mentor
    Whereas a specific Coach and/or Mentor may have a fabulous reputation, it may not have the same level of reputation for the actual training and qualification of an individual course/workshop.  Therefore, it is as important, if not more so, to focus on the quality and competence of the actual course, training material and faculty; as it is on the reputation of the Coach and/or Mentor.
    .
  • competence is determined by verifying the creators/authors (the Coach and/or Mentor who selects to run this course/workshop may not be the person who created and/or wrote the course/workshop)
    • competence is also verified through the course material and methods used to assess your final qualification.
    • research the course/workshop creators/authors background, competence, and coaching and/or mentoring experience.
      There are many courses/workshops available that do not meet the minimum standards required for training therefore, it is important to be fully aware of the creators/authors competence to write a coaching and/or mentoring training course.
    • is the course/workshops creator(s)/author(s) REGISTERED on the IRCM’s Coaches and Mentors Directory, and accredited/credentialed by one or more IRCM REGISTERED or ACCREDITED Professional Bodies (more information defined above under ‘As a Client selecting your Coach and/or Mentor’).
    • does the course include all the industry recognised Standards, Ethics, and Core Competencies?
    • does the workshop include all the industry recognised Standards, Ethics, and Core Competencies, or is it specifically focused on one or a small number of Standards, Ethics, and/or Core Competencies?
    • does the course and/or workshop include a reference to the industry Ombudsman Service?
    • there are a number of methods that can be used to assess your final qualification, and it is important that you understand how you will be assessed for your qualification.
      For workshops, if the assessment is based on attendance and not on a qualification, this may not be a requirement; but it is important for you to know that you will not be gaining a qualification and may only receive a certificate of attendance.
      .
  • Quality is verified through the faculty (tutors/trainers/teachers) used to train the students.  The faculty may or may not include the creator(s)/author(s).
    • is each member of the faculty REGISTERED on the IRCM’s Coaches and Mentors Directory, and accredited/credentialed by one or more IRCM REGISTERED or ACCREDITED Professional Bodies (more information defined above under ‘As a Client selecting your Coach and/or Mentor’).
      .
  • Validation is determined by the Coaches and/or Mentors REGISTRATION on the IRCM CIC’s Education Directory as a Private Commercial Training Organisation, and
    • the Coach and/or Mentor has included the course/workshop in the REGISTRATION on the IRCM CIC’s Education Directory, and
    • the Coach and/or Mentor is accredited/credentialed by one or more IRCM REGISTERED or ACCREDITED Professional Bodies as a Private Commercial Training Organisation, and
    • each course/workshop is included in the IRCM REGISTERED or ACCREDITED Professional Bodies accreditation/credentialing process.
      .
  • specifically for Mentoring courses/workshops, it is important to know the creator/author/faculty background and experience.
    This is extremely important if the Consumer is searching for a mentoring course/workshop as the mentor’s background and personally gained experience is an important element in their training.
    .
  • understanding the Legal Entity structure of the Coach and/or Mentor.
    .
  • should you have a recourse to use it, understanding the Coach and/or Mentor’s Complaints process.
    .
  • where the course/workshop provides you with a qualification it is important to ask how many students have applied for the course/workshop and how many have qualified.
    This is important as the Coach and/or Mentor may have a large number of students registered for one or more courses/workshops; but the key is to know how many have qualified and are practicing.
    .
  • requesting competence and qualification of the course/workshop creator/author and all faculty members.
    .
  • following up references and/or testimonials provided.
    Although often it is only the positive references and/or testimonials that will be provided, it is important to follow them up and ask the previous student about their experience.
    .
  • confirming that the Coach and/or Mentor, creator/author, and faculty all abide by the IRCM CIC’s Codes of Conduct and recognises the IRCM CIC’s Ombudsman Service.
    If the Coach and/or Mentor, creator/author, and faculty are all REGISTERED on the IRCM CIC’s Education and Coaches/Mentors Directories, they will have agreed to abide by the IRCM CIC’s Codes of Conduct, Disciplinary Procedures, and recognise the industry Ombudsman Service.  It is beneficial though for the Consumer to ask the question as it does confirm that, for Coach and/or Mentor, creator/author, and faculty who have been registered for a longer period of time, that they are still up to date with the Codes of Conduct, etc. and are abiding by them.  Where the Coach and/or Mentor, creator/author, and/or faculty is not REGISTERED on the IRCM CIC’s they may not be aware of the industry recognised Standards and Ethics, etc.
    .

If the Coach and/or Mentor has selected not to REGISTER as a Private Commercial Training Organisation with the IRCM CIC, has not agreed to abide by the industry recognised Codes of Conduct, and has not agreed to recognise the industry Ombudsman Service, your training and experience may result in inadequate or ineffective training and qualification.

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As a Coach, Mentor, or individual interested in Coaching and/or Mentoring wishing to benefit from the accreditation/credential and support offered by an IRCM REGISTERED or ACCREDITED Professional Body, we recommend that you check their validity:

  • has this Professional Body gained ACCREDITATION with the IRCM?
  • is this Professional Body REGISTERED with the IRCM?
  • if this Professional Body is registered with the IRCM, how have their defined their accreditation/credential standards?
  • what competence and qualification does the accrediting/credentialing team hold?
    – ask about the accreditation/credential team’s background and coaching and/or mentoring experience.
    – ask how this team was selected.
  • what is the Legal Entity structure of the company?
  • research other members and how they have benefited.
  • what Continuing Professional Development does this Professional Body provide?
  • what industry support does this Professional Body provide?
  • what other support does this Professional Body provide?
  • ask about the team’s background and coaching and/or mentoring experience of those providing Continuing Professional Development and/or Industry Support.
  • follow up references and/or testimonials provided.

Does this Professional Body abide by and include the IRCM’s Codes of Conduct?

  • unified Code of Industry Ethics,
  • unified Core Competencies,
  • Disciplinary Procedures, and
  • recognising the Ombudsman Service.

ACCREDITATION with the IRCM provides an additional level of verification for Professional Bodies who have successfully completed the IRCM’s independent verification by demonstrating a transparency and openness about their policies, processes, and procedures.

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There may be the situation where organisations and individuals use the IRCM CIC’s logo without approval or incorrectly.

We recommend that you confirm the details on the relevant IRCM CIC Directory prior to starting your due-diligence and contracting for the service.

Consumers - due-diligence

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IRCM CIC’s Remit and Vision

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Industry Terminology and Definitions

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Coaches and Mentors Directory

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Education/Training Directory

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Professional Bodies Directory

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Currently all information provided by and correspondence with the IRCM is in English.