Personal Conduct – 3: Confidentiality

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The principle of confidentiality is respecting the coaching and mentoring consumers and their personal and private information.

It simply means that every person within the coaching and mentoring industry keeps the personal and private information shared by the consumer secret and private.  It is not to be used by Coaches, Mentors, Education/Training organisations, Professional Bodies, or other Commercial Organisations in any form of marketing, social media, presentations, discussions, etc.

The only time the consumers personal and private information can be shared is when the consumer gives permission, preferably in writing; or as required by a relevant government organisation.  It is recommended that the person within the coaching and mentoring industry i.e. the Coach or Mentor, writes to the consumer to confirm the details and includes the reason.

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1. Coaches, Mentors, and each individual working within a coaching/mentoring organisation will treat all information from other Coaches, Mentors, organisations, consumers, etc. with absolute confidentiality.

Confidentiality does not only relate to the information shared by a consumer in a coaching or mentoring session but relates to all information shared by a consumer to every person and organisation within the coaching and mentoring industry.

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2. Information will only be disclosed where explicitly agreed with:

  • the consumer in writing, and
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  • other person/organisation involved, in writing, and
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  • where the Coach, Mentor, or individual working within a coaching/mentoring organisation believes there is compelling evidence of serious danger to a consumer or other if the information is withheld.
    This information should only be disclosed where agreed with the consumer or other person/organisation; or to the International Regulator of Coaching and Mentoring CIC, or relevant government organisation.

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3. 
Coaches, Mentors, and each individual working within a coaching/mentoring organisation will, throughout their consumer relationship and for the longevity of their business trading, maintain the level of confidentiality agreed at the start of the relationship.

Confidentiality does not stop when the relationship with the consumer comes to an end.  The confidentiality of consumers personal and private information will remain confidential forever.

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The Ombudsman Service determines the breach of confidentiality by looking at what consumer information was released and the reason it was.  A breach of confidentiality could be done by any person working within the coaching and mentoring industry, and this includes:

  • Coaches
  • Mentors
  • every person working within a:
    • Formal Education Body
    • Private Commercial Training Organisation
  • every person working within and a member of a Professional Body.
  • every person working or training another who is using recognised coaching and mentoring skills, tools, techniques.

Where the Ombudsman Service determines that where the respondent has breached confidentiality without a valid reason, the respondent will be found to have breached their duty of care as well as a breach of confidentiality.  Relevant sanctions will be raised.